FREQUENTLY ASKED QUESTIONS
Below you can find the answers to frequently asked questions. If you do not find your answer, please do not hesitate to call us toll-free at 877-810-4174.
1) Can I place an order by telephone?
Yes, you may call us toll-free at 877-810-4174 between the hours of 8 AM and 5 PM Mountain Time (Monday through Friday).
2) Do you accept purchase orders?
Yes, we accept purchase orders. You may fax purchase orders to 877-810-4174. After we receive the purchase order, we will verify the information contained in the PO and will fulfill the order. We will include and invoice with the shipment as well as mail one to your billing address.
3) What payment methods do you accept?
We accept Visa, Mastercard, Discover, American Express and Paypal.
4) What shipping methods do you use?
We utilize both the US Postal Service (First Class Mail, Priority Mail and Express Mail) and UPS (Ground, 2nd Day Air and Next Day Air). International orders are shipped via USPS Priority Mail so that tracking and delivery confirmation can be provided.
5) Do you accept international orders.
Yes, we accept orders to most international addresses. You will be able to enter your foreign address and get shipping rates during the checkout process.
6) How do I return an item?
Please refer to our return policies under the Customer Service tab at the top of this page.
7) Do you sell wholesale?
No, we are a retail business only.
8) Why was my credit card declined?
The most common reason for a declined credit card is an AVS mismatch due to the billing address not matching the address on file with your credit card company.
9) Is the paper round?
No. Each paper is framed in a black circle to separate each color from the next. Papers are generally available in 8.5"x11", 12"x12" and 25"x37". Sizes may vary and are listed below each product description.
10) Do you offer quantity discounts?
Our prices are very competitive and reflect a cutting charge for smaller sheets. Discounts are discussed on a case by case situation. Generally, paper quantities in a single color over 100 sheets (ie. 100 sheets Cherry Thai Unryu) may receive a discount. Please send us an email at Info@milehighnetstores.com with your specific requirements.
11) Do you offer custom cutting?
This depends on the amount of cutting involved and the size of paper needed. Please send us an email at Info@milehighnetstores.com with your specific requirements.
12) The papers list a GSM weight. What does this mean?
GSM is the weight of the paper in grams per square meter. For example, regular copy machine paper has a weight of 75gsm.
13) Do you have a paper catalog?
No. Information on all of our products can be found online. We frequently add new products which would quickly make a catalog obsolete.
14) Can I get paper samples?
No. Our images and descriptions accurately reflect each paper in terms of color and weight. Sheets of paper measuring 8.5" x 11" may be purchased individually for color matching. Please email us at: info@milehighnetstores.com for more information on a particular paper.
15) When will my order arrive?
We ship all in stock items within 48 hours of receiving an order and most orders are shipped within 24 hours. Please see our SHIPPING INFORMATION under the customer service category for more details.