Below you can find the answers to frequently asked questions.  If you do not find your answer, please do not hesitate to call us toll-free at 877-810-4174.

1)  Can I place an order by telephone?

     Yes, you may call us toll-free at 877-810-4174 between the hours of 8 AM and 5 PM Mountain Time (Monday through Thursday) or 8 AM to 4 PM on Fridays.

2)  Do you accept purchase orders?

     We accept purchase orders from U.S. based educational and government institutions only. You may fax purchase orders to 877-810-4174. After we receive the purchase order, we will verify the information contained in the PO and will fulfill the order. We will include an invoice with the shipment as well as mail one to your billing address.

3)  What payment methods do you accept?

     We accept Visa, Mastercard, Discover, American Express and PayPal.

4)  What shipping methods do you use?

     We utilize the US Postal Service (First Class Mail, Priority Mail and Express Mail), UPS (Ground, 2nd Day Air and Next Day Air), and FedEx. International orders are shipped by USPS Priority/Express Mail or FedEx so that tracking and delivery confirmation can be provided.

5)  Do you accept international orders.

      Yes, we accept orders to most international addresses. You will be able to enter your foreign address and get shipping rates during the checkout process.

6)  How do I return an item?

      Please refer to our return policies by clicking on the "Returns" tab at the bottom of every page.

7)  Do you sell wholesale?

      No, we are a retail business only.

8)   Why was my credit card declined?

     The most common reason for a declined credit card is an AVS mismatch due to the billing address not matching the address on file with your credit card company. You will need to add or change the billing address to make sure it matches with the address on your credit card bill. Then, proceed through checkout again.

9)  Do you offer quantity discounts?

    Our prices are very competitive. Discounts are discussed on a case by case situation. Generally, paper quantities in a single color over 100 sheets (ie. 100 sheets Cherry Thai Unryu) may receive a discount. Please send us an email at with your specific requirements.

10)  Do you offer custom cutting?

    This depends on the amount of cutting involved and the size of paper needed. Please send us an email at or call 877-810-4174 with your specific requirements and we will put together a custom quote for you.

11)   The papers list a GSM weight.  What does this mean?

    GSM is the weight of the paper in grams per square meter. For example, regular copy machine paper has a weight of 75gsm. 

12)   Do you have a paper catalog?

    No. Information on all of our products can be found online. We frequently add new products which would quickly make a catalog obsolete.

13) Can I get paper samples?

    No. Our images and descriptions accurately reflect each paper in terms of color and weight. Sheets of paper measuring 8.5" x 11" may be purchased individually for color matching. Please email us at: for more information on a particular paper.

14)   When will my order arrive?

    We ship all in stock items within 48 hours of receiving an order and most orders are shipped within 24 hours.  Please click on the "Shipping" tab at the bottom of each page for more details.